Tenants face change as new sheltered housing service is shaped in Great Yarmouth

PUBLISHED: 15:51 07 December 2017

Sheltered housing is being looked at. Picture: Archant

Sheltered housing is being looked at. Picture: Archant

Archant Norfolk Photographic © 2010

A consultation over what a remodelled sheltered housing service will look like across Great Yarmouth has ended.

Some 945 households who receive low-level housing related support have been sent letters and invitations to attend drop in sessions.

It comes after Norfolk County Council announced in July it was withdrawing £1.8m from sheltered housing support.

In a statement, Great Yarmouth Borough Council said: “Since 2003, Norfolk County Council has provided funding towards sheltered housing, which is delivered locally by the borough council.

“As a result of the county council’s decision to stop this funding from February 2018, the borough council has had to look at delivering the service in a different way.

“The borough council is undertaking a one-month consultation with all sheltered housing tenants on a proposed remodelled service, which is planned to come into effect from April 2018 with a transition period of up to 12 months.

“In early November, every tenant was sent a letter outlining the proposals and inviting them to have their say using a comments form and pre-paid return envelope.

“In addition, all tenants were invited to attend one of 16 face-to-face drop-in sessions in communal rooms across the borough, where they could ask officers any questions.

“The consultation closes on Friday, December 1, with a further report then being presented to councillors.

“The council fully appreciates that change can be unsettling and therefore has assured tenants of its commitment to keeping them up-to-date and working closely with them through the transition period.”

Meanwhile tenants have been reassured they can still access the service via the control centre by activating their alarms or telephoning the service.

Tenancy support officers will continue to carry out checks, test alarms, and help people to access services.

A Norfolk County Council spokesman said: “We currently spend around £1m each day on adult social services and are increasing the overall amount we spend this year. However, the demand continues to increase and we have to transform the way we work in communities.”

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