Search

Mental health trust boss sets her sights on outstanding rating

PUBLISHED: 12:54 14 November 2017 | UPDATED: 13:57 14 November 2017

NSFT deputy chief executive and director of finance. Photo: NSFT

NSFT deputy chief executive and director of finance. Photo: NSFT

NSFT

“Outstanding is the next step for us.”

That was the message to senior managers at the region’s mental health trust as they came together for an honest discussion on what went wrong in their most recent inspection result.

Norfolk and Suffolk NHS Foundation Trust (NSFT) was plunged into special measures last month, after the Care Quality Commission found it inadequate in a number of areas.

But today, an open and frank discussion was held between 110 of the staff leaders and chief executive Julie Cave, to move forward.

Addressing the meeting, at the King’s Centre in Norwich, Mrs Cave said: “This is not about me standing here and speaking, this is about getting your thoughts. Staff engagement and getting feedback on what you think we should do is one of the most important things to me.”

She added: “I feel outstanding is the next step for us.”

It was also revealed the trust had been assigned a buddy trust - East London Foundation Trust, which is rated as outstanding.

Mrs Cave said: “A team went to visit and what they told us was actually we’re not as bad as we’re made out to be.”

Managers gave their thoughts on why the trust had failed to improve on previous inspection reports.

Dawn Collins, interim director of nursing, said: “Quite simply we did not do what we were told by the regulators.”

More specifically, managers said they felt there had been little accountability for mistakes and responsibility had not been taken when things went wrong.

Mrs Cave admitted the trust had not performed well on accountability in the past, but her drive to recovery had a strong focus on involving all levels of staff and ensuring they were accountable - which could include making sure there were consequences for actions.

She said: “We’re all responsible for this recovery.

“You’ve got high-level staff here today but I want to run these sessions across the trust for all staff.”

Others said they were keen to see the trust learn from past mistakes.

One manager said: “Lots of people are scared of a radical redesign because of the past.”

But he said there was also an appetite for a change in processes to ensure the situation improves.

Other News

29 minutes ago

A car has crashed into a front garden, flipping on to its roof.

06:00

Waste paper collected from Norfolk households is being shipped 13,000 miles away to China for recycling – rather than being processed here.

06:56

The Met Office has issued a weather warning for strong winds across the region.

A renewable energy expert has welcomed a decision by one of the East of England’s biggest ports to focus on the offshore wind industry in a new expansion project – which it has emerged could top £30m.

Most Read

Mon, 21:38

Emergency services were called after reports that a boy had fallen from the roof of a building in Great Yarmouth’s Regent Road.

Read more
Mon, 11:30

An elderly man has been attacked by a gang of youths in Gorleston High Street, who kicked the victim as he lay on the ground.

Read more
Norfolk police
Yesterday, 18:10

Drivers have been warned to avoid a village near Great Yarmouth after what police described as a “serious” crash.

Read more
Norfolk police
29 minutes ago

A car has crashed into a front garden, flipping on to its roof.

Read more
England Ambulance Service
Yesterday, 09:15

A driver was caught speeding at 73mph on Great Yarmouth’s Golden Mile.

Read more

Local Weather

Partly Cloudy

Partly Cloudy

max temp: 13°C

min temp: 11°C

Show Job Lists

Digital Edition

cover

Enjoy the Great
Yarmouth Mercury

e-edition today

Subscribe

Newsletter Sign Up

Sign up to receive our regular email newsletter