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Scam warning over fake TV Licensing refund emails

A warning has been issued over fake TV Licensing emails.  Picture: Getty Images/iStockphoto

A warning has been issued over fake TV Licensing emails. Picture: Getty Images/iStockphoto

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A warning has been issued over fake TV Licensing emails which are being sent to people in a bid to get bank details.

The emails state the recipient is due ‘a refund’ and then offers a link to ‘process the payment’.

These emails are not from TV Licencing and the link takes users to a fake version of the TV Licencing website which will attempt to gather personal and financial details.

TV Licencing has offered the following advice for spotting these scam emails:

• Check the email contains your name – TV Licensing will always include your name in any emails they send you.

• Check the email subject line – Anything along the lines of “Action required”, “Security Alert”, “System Upgrade”, “There is a secure message waiting for you”, and so on, should be treated as suspicion.

• Check the email address – Does the email address look like one that TV Licensing use? For example, donotreply@tvlicensing.co.uk. Look closely as often the address may be similar.

• Check for a change in style – Often scammers will take the real emails and amend them. Look out for changes in the wording used, especially if it seems too casual or familiar.

• Check for spelling and grammar – Are there any spelling mistakes, missing full stops or other grammatical errors?

• Check the links go to the TV Licensing website – Hover over the links in the email to see their destination and check the web address carefully. If you are not sure, go directly to the TV Licensing website.

• Never provide details by email – TV licensing will never ask you to reply to an email and provide bank details or personal information.

The warning from Norfolk Trading Standards comes after TV Licensing warned customers to check bank accounts after a Norfolk digital marketing expert spotted weaknesses in the website security.

You can report suspicious emails to Action Fraud using the online form or by telephone on 0300 123 2040.

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