Search

Woman goes home from James Paget Hospital in wheelchair after six hour ambulance wait

15:45 18 April 2012

General view of the James Paget University Hospital at Gorleston, Norfolk

October 2011

Picture: James Bass

General view of the James Paget University Hospital at Gorleston, Norfolk October 2011 Picture: James Bass

Archant Norfolk Photographic © 2011

A woman who suffers from multiple sclerosis went home from hospital in her wheelchair in the dark after a six hour wait for an ambulance.

Because of her size Pauline Coulson required bariatric transport to get home from the James Paget University Hospital in Gorleston following a five day stay.

The 60-year-old has been bed-ridden for two years due to her condition and her husband Lindsay said his wife was left waiting for six hours for suitable transport to arrive.

Mrs Coulson was told she could go home at 2.30pm on Monday and the hospital asked independent ambulance service provider Norvic to collect her.

But the vehicle was called to deal with an emergency which took precedence.

The hospital said alternative transport was offered but this would have meant a lengthy delay and Mrs Coulson’s family decided to take her home themselves.

Mr Coulson, 66, said he arrived at the hospital with his wife’s wheelchair at about 8.30pm and walked the 10 minute journey home with her.

“I am frustrated with the situation and really disgusted they have not got a (bariatric) ambulance at the James Paget Hospital,” he said.

“Given the area that it covers, I said to the paramedics what happens if there is a bad pile up on the Acle Straight and someone large is involved.”

Mrs Coulson said she felt angry at the situation. “I feel so angry about it I really do. I feel sorry for anybody else that has to go through this.”

A James Paget spokesman said: “The hospital booked transportation with a specialist independent ambulance service to take the patient home as quickly as possible.

“Unfortunately, due to an emergency, that ambulance was used for another patient. The alternative transportation offered would have meant a lengthy delay and the family decided that they would take the patient home themselves.”

A Norvic spokesman said it has eight ambulances in the Eastern region capable of transporting bariatric patients.

A bariatric patient is someone 25 stone or heavier but people weighing less can require the service.

The spokesman said all its new ‘intermediate’ vehicles will be equipped to take larger patients.

“We are one of the leading providers of bariatric services in the UK; however, due to unforeseen circumstances we were unable to provide the service requested by the hospital as planned,” the spokesman said.

“An emergency situation arose which took precedence and although another ambulance was offered, the family made their own arrangements.”

Other News

Yesterday, 14:20
James Paget University Hospital, Gorleston, Norfolk.

Residents in Great Yarmouth and Waveney are being given the chance to find out more about the work of their local hospital at a special event next month.

Plumstead Road East residents Don Presland, left, and Paul Woollard.
Picture: ANTONY KELLY

Norfolk and Suffolk’s elected mayor plans have been branded a “complete farce” by an MP who claimed it was a “democratic and constitutional outrage” that people living in four districts of Norfolk would have no say on the region’s new figurehead.

Mon, 18:43

The A47 at Brundall has reopened after a three-vehicle crash.

Mon, 17:35
Norfolk Constabulary police vehicle. Picture: James Bass.

A watch, welding equipment and other electrical items were stolen during a burglary in Blofield.

Most Read

Mon, 16:53

A man has been charged after an automatic sub machine gun and ammunition was seized in Great Yarmouth on Friday.

Read more
Mon, 16:44

A trial which could pave the way for the closure of public enquiry offices in Norfolk police stations will start next month, with library staff tasked with helping the public to report crimes.

Read more
Norfolk police
Mon, 16:25
English Heritage is appealing for the public’s support after a recent incident of vandalism resulted in broken windows at the historic Great Yarmouth Row Houses on South Quay.

The only remaining examples of Yarmouth’s distinctive ‘Rows’ have been targeted by vandals, with four windows being smashed last weekend.

Read more
Saturday, August 20, 2016
Fire at Regent Superbowl in Regent Road, Great Yarmouth. PICTURE: ANTONY KELLY

The owner of the former Regent Bowl and indoor market has said the site will never become a car park.

Read more
Brandon Lewis
Sunday, August 21, 2016
Landlady Suzy Fowler has turned The Three Tuns on Gorleston High Street into a wine bar.

Picture: James Bass

Landlady Suzy Fowler is turning her back on the traditional pub with a pool and darts team and looking to a more refined market.

Read more

Local Weather

Partly Cloudy

Partly Cloudy

max temp: 21°C

min temp: 18°C

HOT JOBS

Show Job Lists

Digital Edition

cover

Enjoy the Great
Yarmouth Mercury

e-edition today

Subscribe

Newsletter Sign Up