Search

Woman goes home from James Paget Hospital in wheelchair after six hour ambulance wait

15:45 18 April 2012

General view of the James Paget University Hospital at Gorleston, Norfolk

October 2011

Picture: James Bass

General view of the James Paget University Hospital at Gorleston, Norfolk October 2011 Picture: James Bass

Archant Norfolk Photographic © 2011

A woman who suffers from multiple sclerosis went home from hospital in her wheelchair in the dark after a six hour wait for an ambulance.

Because of her size Pauline Coulson required bariatric transport to get home from the James Paget University Hospital in Gorleston following a five day stay.

The 60-year-old has been bed-ridden for two years due to her condition and her husband Lindsay said his wife was left waiting for six hours for suitable transport to arrive.

Mrs Coulson was told she could go home at 2.30pm on Monday and the hospital asked independent ambulance service provider Norvic to collect her.

But the vehicle was called to deal with an emergency which took precedence.

The hospital said alternative transport was offered but this would have meant a lengthy delay and Mrs Coulson’s family decided to take her home themselves.

Mr Coulson, 66, said he arrived at the hospital with his wife’s wheelchair at about 8.30pm and walked the 10 minute journey home with her.

“I am frustrated with the situation and really disgusted they have not got a (bariatric) ambulance at the James Paget Hospital,” he said.

“Given the area that it covers, I said to the paramedics what happens if there is a bad pile up on the Acle Straight and someone large is involved.”

Mrs Coulson said she felt angry at the situation. “I feel so angry about it I really do. I feel sorry for anybody else that has to go through this.”

A James Paget spokesman said: “The hospital booked transportation with a specialist independent ambulance service to take the patient home as quickly as possible.

“Unfortunately, due to an emergency, that ambulance was used for another patient. The alternative transportation offered would have meant a lengthy delay and the family decided that they would take the patient home themselves.”

A Norvic spokesman said it has eight ambulances in the Eastern region capable of transporting bariatric patients.

A bariatric patient is someone 25 stone or heavier but people weighing less can require the service.

The spokesman said all its new ‘intermediate’ vehicles will be equipped to take larger patients.

“We are one of the leading providers of bariatric services in the UK; however, due to unforeseen circumstances we were unable to provide the service requested by the hospital as planned,” the spokesman said.

“An emergency situation arose which took precedence and although another ambulance was offered, the family made their own arrangements.”

Other News

16:25

Over 100 scarves have been tied around railings in St George’s Park, Great Yarmouth, to be donated to the town’s rough sleepers.

Yesterday, 16:00

The headteacher at Great Yarmouth High School is confident it is on the right track, despite a difficult few years.

Yesterday, 15:28

A bin storage area could become a focal point for Great Yarmouth after plans were submitted to the borough council to turn it into a new shop or cafe.

Yesterday, 13:52

Great Yarmouth’s multi award-winning brewery Lacons hosted its annual Winter Gathering, to celebrate the launch of St Nick’s, their hand-crafted ale brewed for the festive season.

Most Read

Thu, 21:42

At least one person is believed to have been injured after a crash in Great Yarmouth.

Read more
Thu, 09:34

The police have released a CCTV image of a woman they would like to speak to after a theft from Burger King.

Read more
Yesterday, 15:28

A bin storage area could become a focal point for Great Yarmouth after plans were submitted to the borough council to turn it into a new shop or cafe.

Read more
Mon, 12:56

A man was cut from the roof of his car after he was involved in a crash with a bus.

Read more
James Paget Hospital
Tue, 12:14

A CCTV image has been released by police in an appeal to trace witnesses after gun shots were fired through a window in Great Yarmouth.

Read more
James Paget Hospital

Local Weather

Partly Cloudy

Partly Cloudy

max temp: 9°C

min temp: 7°C

HOT JOBS

Show Job Lists

Digital Edition

cover

Enjoy the Great
Yarmouth Mercury

e-edition today

Subscribe

Newsletter Sign Up