From cleaning windows to running the business: Yarmouth man appointed hotel director
- Credit: Archant
A man who started out cleaning windows and dusting wardrobes in a seafront hotel when he was 16-years-old has been appointed a director of the business.
Grant Smith, 28, from Great Yarmouth, has admitted he wasn’t a model student - but loved his Saturday job at the Imperial Hotel, on North Drive in the town. The hotel has been run for three generations by the Mobbs family, who have made Mr Smith its first ever director from outside the clan.
Nick Mobbs, 57, said: “My daughters have both made it clear that a career running Imperial Hotel is not for them at this time.
“Aileen [his wife] and I fervently wish for the hotel to remain independent. Two years ago, we instigated a training scheme for our management team to teach them how to take responsibility and ownership for their department.
“After six months, it was clear that this was an area in which Grant excelled.
You may also want to watch:
“We realised the solution had been under our noses all the time, and with more training and experience, Grant could take on far more responsibility. He proved himself yet further during the enforced Covid-19 closure, showing great resilience and determination.
“The time is right to award him directorship status. Aileen and I can relax a little, take more time off and play a bit more golf, reassured that our beloved business is in a safe pair of hands whenever we are not here.”
- 1 'Absolutely crazy' - Beer gardens bustle on first weekend open
- 2 E-scooter riders clock up 10,000 miles in over two weeks
- 3 Toddler found in car not wearing seatbelt and driver had no licence
- 4 'What's not to like?' - Waiting list for beach huts as owners return
- 5 Woman's appeal against condition on pub conversion rejected
- 6 Police on scene in village 'just in case' as person taken to hospital
- 7 Fight back against plans for supermarket 'in wrong place' on A47
- 8 A47 closed after crash as oil and debris cleared up
- 9 7 things you may have missed in Great Yarmouth since lockdown
- 10 Hotel and restaurant for sale for £150,000 less two years on
After school, Mr Smith concluded the plumbing course he had started was not for him and asked Mr Mobbs for a full-time job.
The owner offered him a hospitality apprenticeship, Mr Smith achieved his NVQ level 2 and the rest is history.
Mr Smith said: “It’s funny, but I really remember telling Nick when I was 16 that I’d have his job one day. I haven’t got there yet, but this feels like a huge step along the way.
“The longer I worked here, the more I felt passionate about it. But I didn’t realise how much more there was to it until we started the management training scheme.
“I love the customer service side of things and making sure our guests and residents have a great time.”
Mr Smith is currently making plans to re-open the hotel’s Café Cru Restaurant at the start of October.