Norfolk could lose more travel agents as TUI announces further closures

Tui is to close a third of its high street travel shops, moving some staff online. Pic: Tui

Tui is to close a third of its high street travel shops, moving some staff online. Pic: Tui - Credit: Archant

Tui has announced it is going to close 48 more stores across the UK. 

The UK’s biggest tour operator said the travel industry and the high street “are both facing unprecedented pressure” due to the coronavirus pandemic.

The move follows the closure of 166 Tui shops announced in July 2020 which saw its Thetford branch close

However it still has a handful of locations across Norfolk including Norwich, Great Yarmouth, King's Lynn and Dereham, as well as Thetford and Lowestoft, which are now under threat.

The firm is not publishing a list of the latest potential store closures.

Tui said in a statement: “We want to be in the best position to provide excellent customer service, whether it’s in a high street store, over the telephone or online, and will continue to put the customer at the heart of what we do.

“It is therefore imperative that we make these difficult cost decisions and do our best to look after our colleagues during such unprecedented uncertainty.


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“We believe Covid-19 has only strengthened a change in purchasing habits, with people looking to buy online or wishing to speak with travel experts from the comfort of their own home.

“We have world class travel advisors at Tui, so we hope many of them will become homeworkers and continue to offer the personalised service we know our customers value.”

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The travel industry has been badly hit by government restrictions and the collapse in demand during the pandemic.

Tui is unable to send people from the UK on holiday due to lockdown restrictions.

The Anglo-German firm’s revenues in the three months to the end of 2020 fell from 3.86 billion euros (£3.39 billion) to just 468.1 million euros (£410 million) – a drop of 88pc.

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