Gorleston bus service slammed
PASSENGERS are demanding improvements to a bus service they have labelled the worst in the borough.Complaints have been made about the reliability of the number 2 bus, between south Yarmouth and the James Paget University Hospital.
PASSENGERS are demanding improvements to a bus service they have labelled the worst in the borough.
Complaints have been made about the reliability of the number 2 bus, between south Yarmouth and the James Paget University Hospital.
Barrack estate resident Susan Tasker, 55, claims buses on the route operated by First East England are frequently late or fail to turn up.
Susan, who lives on Ordnance Road, has launched a campaign on social networking site Facebook to demand an improved service.
She said: “Our service must be the worst in Yarmouth and we feel we must voice our opinion. It seems like a bus is cancelled or delayed almost every day.
“Last week the bus was 40 minutes late, the standard of service has been poor for some time, but has got even worse since Christmas.
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“We have elderly people waiting at bus stops in the cold and the rain and most people feel the service we are getting is far worse than elsewhere. Some of the drivers are very rude - they seem to think it is just a job and not their problem.
“The feeling of the people that I have spoken to is that we are a lost cause this end of town and a lot of us feel it is time to take a stand.”
Grandmother of three Susan regularly uses the service to travel to Yarmouth town centre with her 80-year-old mother Irene who suffers from arthritis and diabetes.
She says she has complained to First about the service and has raised the issue with Yarmouth MP Tony Wright.
Tracy Chaplin is one of more than 30 people signed up to support Susan's Facebook campaign.
She said: “Buses are regularly cut out without notice so I am often waiting ages at Market Gates to get home. Other times they sail straight past my stop without any explanation.”
First East England revenue and marketing manager Chelsea De Silva said: “We are not aware of any complaints about this service but are carrying out a review of routes in Yarmouth.
“If we find our services are not meeting people's needs then we will look at how to improve them.”