Norwich airport gets 'good' rating

NORWICH International airport has been voted the joint sixth-best in the UK in a customer satisfaction survey carried out by Which? Holiday magazine.The airport received a customer score of 68pc - classed as “good” by the magazine - for its passenger experience, putting it way ahead of its nearest geographical rival, London Stansted, which came 32nd with 45pc.

NORWICH International airport has been voted the joint sixth-best in the UK in a customer satisfaction survey carried out by Which? Holiday magazine.

The airport received a customer score of 68pc - classed as “good” by the magazine - for its passenger experience, putting it way ahead of its nearest geographical rival, London Stansted, which came 32nd with 45pc.

Passengers were asked to rate each airport on criteria including parking, check-in, food outlets, shops and airside amenities.

Norwich received a five-star rating for its check-in and “time and distance”, which included distance from check-in to security and boarding gate, and time taken to get through security. However, it only scored a one-star rating for its shops.

Smaller regional airports performed well in the survey.

The top airport was Blackpool, followed by London City, Doncaster Sheffield, Exeter, Southampton, Humberside, Norwich, Bourne-mouth, Inverness and Durham Tees Valley.

Most Read

London Heathrow and Gatwick were rated the worst in the survey, involving 9,000 people.

Heathrow's Terminal 1 finished bottom of the table with a score of 31pc, and its terminals 2, 3 and 4 were the next least-popular with those polled.

Gatwick's two terminals finished just above the Heathrow terminals in the table.

Become a Supporter

This newspaper has been a central part of community life for many years. Our industry faces testing times, which is why we're asking for your support. Every contribution will help us continue to produce local journalism that makes a measurable difference to our community.

Become a Supporter