Search

Patients asked to review stay in JPH

PUBLISHED: 09:18 15 August 2009 | UPDATED: 14:44 03 July 2010

STAFF cheery, food wonderful, could have done with a bit more information about treatment but otherwise a reasonable stay. Wish you were here?

It sounds like a postcard home from a holiday destination but patients at James Paget Hospital, Gorleston, are being encouraged to review every aspect of their care as they might a campsite or restaurant, helping other patients to shop around.

STAFF cheery, food wonderful, could have done with a bit more information about treatment but otherwise a reasonable stay. Wish you were here?

It sounds like a postcard home from a holiday destination but patients at James Paget Hospital, Gorleston, are being encouraged to review every aspect of their care as they might a campsite or restaurant, helping other patients to shop around.

Although it has been around a while the new NHS Choices hospital comparison website launched on Tuesday offers a new scorecard which helps people see what others have said about different aspects of care.

Still in its early days and with relatively few comments - 12 relating to the JPH - a few people with bad experiences can make the hospital look much worse than it is.

At the JPH 55pc said they would recommend it to a friend- though this figure is based on just nine reviews.

Site comments include:

- “The hospital was clean and welcoming, the staff as a whole are respectful and caring…It is clear the cleaning has returned to a priority rather a necessity of function.”

- “Sleeping in blood and vomit soiled sheets for almost seven days.”

- “I was told exactly what to expect. The staff were great, though very short staffed they still attended to most patients needs.”

- “The staff treated me with respect, took the time to explain procedures and had a positive attitude. The food was brilliant.”

Nick Coveney, director of nursing and patient services at James Paget University Hospitals NHS Foundation Trust, said: “We actively encourage our patients to feedback their views of the services we provide, as this helps us to identify the areas where we are performing well and those where improvements could be made.

“We want everybody to have the best possible experience when using the hospital. We would encourage anyone who has specific feedback to contact us directly, through our PALS service on 01493 453240.

“If necessary, we can then respond to their inquiry in confidence.”

- To find the website visit www.nhs.uk and type the name of the hospital you want to read or comment about into the search box.

Other News

30 minutes ago

Funding for legal aid providers in the region has been cut by almost half in six years amid warnings the support network for vulnerable people has been “decimated”.

54 minutes ago

Would you like to play a major part in restoring one of Great Yarmouth’s most historic tourist attractions to its former glory?

09:21

A joyrider was arrested after crashing into a traffic bollard - and was found to be more than three times the legal driving limit when police breathalysed him.

08:25

A weapon was seized after police stopped a car which was driven by a driver who had been using cannabis.

Most Read

09:21

A joyrider was arrested after crashing into a traffic bollard - and was found to be more than three times the legal driving limit when police breathalysed him.

Read more
Great Yarmouth police
Yesterday, 16:09

One Great Yarmouth home has fully embraced the Christmas spirit this year, all in the name of a good cause.

Read more
Yesterday, 12:00

The future of Great Yarmouth is bright, according to council bosses leading the transformation charge in the borough.

Read more
Trevor Wainwright
08:25

A weapon was seized after police stopped a car which was driven by a driver who had been using cannabis.

Read more
BMW
Friday, December 7, 2018

Taco Bell has opened its doors in Great Yarmouth for the first time after a surprise early opening, much to the delight of fans of the Tex-Mex fast food chain.

Read more
United States

Local Weather

Partly Cloudy

Partly Cloudy

max temp: 8°C

min temp: -0°C

Hot Jobs

Show Job Lists

Digital Edition

cover

Enjoy the Great
Yarmouth Mercury

e-edition today

Subscribe

Newsletter Sign Up

Great Yarmouth Mercury weekly newsletter
Sign up to receive our regular email newsletter

Our Privacy Policy