Patients' satisfaction at N&N
FEEDBACK results gathered from nearly 1,000 patients show high satisfaction levels, say the Norfolk and Norwich University Hospital.The information s gathered every month at the hospital using touchscreen technology.
FEEDBACK results gathered from nearly 1,000 patients show high satisfaction levels, say the Norfolk and Norwich University Hospital.
The information s gathered every month at the hospital using touchscreen technology.
During September 2008 nearly 1,000 patients (993) gave their feedback on services across the hospital from the Emergency Assessment Unit, the wards, Medicine for the Elderly out-patients and the Arthur South Day Procedure Unit.
The NNUH results for September 2008 were:
Medicine for the Elderly out-patients - 100pc said they would recommend the hospital to family and friends, 100pc said they were made to feel welcome, 99pc said they were treated with dignity and respect
Arthur South Day Procedure Unit - 100pc said they would recommend the hospital to family and friends,100pc said they were made to feel welcome, 94pc said they were fully involved in decisions about their care
Most Read
- 1 Six arrested after Willow the dog finds 'substantial' quantity of drugs
- 2 Rollesby mum shares heartbreak after death of her seven-year-old daughter
- 3 Mixed feelings for traders as they move into Great Yarmouth's new market
- 4 From schools to shops: All you need to know about living in Gorleston
- 5 Landlord finds 20 rabbits abandoned at home after tenants move out
- 6 8 places where you can see fireworks for free in Norfolk for the jubilee
- 7 Drone shots show British warship anchored off Yarmouth ahead of Jubilee
- 8 Crews called to collapsed walker on remote Norfolk Broads' path
- 9 Tributes to 'wonderful' school head who loved to see children learn
- 10 Green light for new Sainsbury's store on 850-home estate
Emergency Assessment Unit - 98pc said they would recommend the hospital to family and friends, 97pc said the department was clean and tidy, 90pc said they were treated with dignity and respect
Wards - 96pc said they would recommend the hospital to family and friends, 93pc% said they had confidence in the nurses, 88pc said medical staff explained treatment in a way they could understand.
Earlier this year the health watchdog, the Healthcare Commission, reported that the Norfolk and Norwich was the highest-rated multi-specialty hospital in the country for quality of care.
The Norfolk and Norwich came 11th overall in the Healthcare Commission national in-patient survey out of 165 trusts for providing a high quality of care but the 10 trusts who performed better were all small, single-specialty trusts.
