Passengers evacuated from Greater Anglia train after track flooded

Engineers around a train. A pothole is underneath.

A pothole has opened underneath the ballasts of the Norwich to Lowestoft line by Haddiscoe. - Credit: Karl Noonan

Passengers were left stranded after a train on a Norwich line became stuck as flood water flowed on the track and a pothole opened under the ballasts.

On Sunday, passengers near Haddiscoe were evacuated from the 7.25am Greater Anglia service from Lowestoft to Norwich after ballasts were reported to be moving due to flood water from the River Yare making its way inland.

Photos emerged highlighting the precarious position of the train on the track as a pothole opened under the line.

Train stuck on track by Haddiscoe. Engineers around.

Passengers from the 7.25am Greater Anglia service from Lowestoft to Norwich were evacuated on Sunday as the train became stuck on the tracks due to flooding. - Credit: Karl Noonan

A spokesperson from Greater Anglia has confirmed engineers are on scene, trying to assess the best way to move the train without derailing it.

The spokesperson said: "Passenger safety is our absolute top priority.

"There were no injuries as passengers were removed from the train before assessments on moving the train began.

Washed away ballasts underneath a train track.

The ballasts underneath the track have been washed away by high tides and strong winds. - Credit: Network Rail

A Network Rail spokesperson said: “A very high tide and winds have caused ballast, the stones that support the tracks, to be washed away at Haddiscoe on the Norwich to Lowestoft line.

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”Thankfully no one has been injured, all passengers on the train that reported the incident have been taken away safely and the train has not derailed. Engineers have been on site since Sunday morning and are assessing the situation.

An aerial photograph showing the train stuck on the track at Haddiscoe.

An aerial photograph showing the train stuck on the track where it derailed at Haddiscoe. - Credit: Luke Martin

An aerial photograph showing the derailed train stuck on the track at Haddiscoe.

An aerial photograph showing the train on the track where it was derailed at Haddiscoe. - Credit: Luke Martin

“We expect the line to be closed for at least the next few days but will know more once the train has been removed, which is our first priority.

“Services are being diverted onto the East Suffolk Line. Passengers wishing to travel should contact National Rail Services or Greater Anglia to get detailed service information.

“We will provide a further update tomorrow once we know more.”

Train derailed alongside picturesque Norfolk Broads. Derailment is on the Haddiscoe line to one of t

Passengers wishing to travel should contact National Rail Services or Greater Anglia to get detailed service information. - Credit: Rob Colman

Six passengers were taken off the train to be moved to a safer place.

As that stretch of track was away from stations and roads passengers were left stranded for almost an hour.

The 8.17am service from Great Yarmouth to Norwich made a diversion to pick up the six stranded passengers from Reedham and continued with its journey to Norwich.

Train derailed alongside picturesque Norfolk Broads. Derailment is on the Haddiscoe line to one of t

Network Rail said they expect the Lowestoft to Norwich line to be out of action for at least the next few days. - Credit: Rob Colman

A passenger onboard the Great Yarmouth to Norwich service made a complaint to Greater Anglia on Twitter saying they had been "sat at Reedham for ages".

The person said: "It turns out we have to go rescue another train that’s stuck in flood water.

"We have now missed our connection from Norwich to Ipswich and will subsequently miss the bus from Ipswich to Colchester and train from there to London."

Train derailed alongside picturesque Norfolk Broads. Derailment is on the Haddiscoe line to one of t

Six passengers were evacuated from the train this morning. - Credit: Rob Colman

After flooding in parts of Suffolk and Norfolk, Greater Anglia have suspended services on the Norwich to Lowestoft line and advised travellers to avoid using train lines on the Norwich to Ipswich service unless it is urgent and essential.

A replacement bus service will be in place between Norwich and Lowestoft until at least Tuesday and also advised passengers who have pre-booked that tickets will be accepted on other bus services.

Train derailed alongside picturesque Norfolk Broads. Derailment is on the Haddiscoe line to one of t

Engineers were on scene this morning after the Grater Anglia 7.25am from Lowestoft to Norwich became stuck on the track. - Credit: Rob Colman

The news comes after several flood alerts and warnings were issued on the coast, broads and rivers of Norfolk and Waveney, extending as far inland as Norwich.

The River Wensum in Norwich is among the areas where levels have been higher than usual, with water lapping over the river banks in places. 

The flood alerts and warnings came as tides are expected to be higher due to Storm Malik and Storm Corrie.

Water lapping over the bank of the River Wensum in Norwich on Sunday, January 30.

Water lapping over the bank of the River Wensum in Norwich on Sunday, January 30. - Credit: Stuart Anderson

Water lapping over the bank of the River Wensum in Norwich on Sunday, January 30.

Water lapping over the bank of the River Wensum in Norwich on Sunday, January 30. - Credit: Stuart Anderson

Water lapping over the bank of the River Wensum in Norwich on Sunday, January 30.

Water lapping over the bank of the River Wensum in Norwich on Sunday, January 30. - Credit: Stuart Anderson