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Wroxham hotel's 'Excellence' award

PUBLISHED: 11:23 01 February 2010 | UPDATED: 16:29 30 June 2010

STAFF at a luxury hotel are celebrating after winning a national award for their "world class" service.

Broad House Hotel at Wroxham was named as the UK's Best Small Hotel for Excellent Customer Service at the HRS.

STAFF at a luxury hotel are celebrating after winning a national award for their "world class" service.

Broad House Hotel at Wroxham was named as the UK's Best Small Hotel for Excellent Customer Service at the HRS.com Hotel Excellence Awards at a gala ceremony in London last week.

The award is made annually to the top small hotel which judges feel "consistently achieves outstanding levels of world class service, providing a warm welcome to guests and exceeding customer expectations".

Director Philip Search, who runs the nine-bedroom boutique hotel beside Wroxham Broad with wife Caroline, said: "We're overjoyed. For us to be recognised nationally as the best small hotel for customer service is absolutely amazing and all the team at Broad House Hotel have been blown away and feel really proud. We have fantastic, caring members of staff who always go the extra mile for our guests, and this award is a fine tribute to their hard work and dedication.

"Last year we were named Small Hotel of the Year 2009 for the eastern region in the Enjoy England Awards for Excellence, so this latest win is another boost for our hotel, the Norfolk Broads, the county's tourism industry and the World Class Norfolk campaign."

The award comes as Broad House Hotel prepares for its busiest year since Mr and Mrs Search transformed the 18th century Queen Anne residence into a boutique country house hotel and launched their business in autumn 2007.

Mr and Mrs Search received their award during the ceremony in Altitude, at the top of the Millbank Tower, from Simon Calder, one of Britain's leading travel correspondents and travel editor of The Independent.

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